NATURAL CURES
4/13/2009
Thanks for calling Natural Cures Free Offer and your first name please? Fantastic how are you doing today? Great!!! Now today you are going to receive Kevin’s hardcover, New York Times bestseller for free that lists more than 100 natural cures and remedies. Is this book going benefit your personal Lifestyle or a loved one?? I see. Well as I am sure as you already know. Kevin is one of the most popular authors due to his revealing information that normally is deprived from our everyday lifestyles. Due to the fact that our government and pharmacies work together to benefit from you’re“LIFE LONG AILMENTS!!!” This can sometimes be remedied with something as simple as an orange peel. The reason why we are giving the book away is so that we can gain your respect as a reader and there for purchase more publications by Kevin which reveals more things that are deprived from your everyday lifestyle. I’m sure you’re going to love it! What address would you like us to deliver too? Last name?, Telephone #?, and email address? Thank you.
Now since you’re one of the first 500 callers in your area, you can take advantage of either one of our special offers. You can receive your free Natural Cures Book in 7 business days for only $14.95, or you can receive both his original book Natural Cures, in addition to his bestselling book “More Natural Cures Revealed” to help maintain a healthier Lifestyle, in only 7 business days for only $19.95. Which offer do you prefer?
Obtain cc information and verify! Get yes’ with verification. V/M/A/D
For quality assurance purposes the remaining portion of this call will be recorded and I am speaking with (customers full name) and we have your account billing address as (read complete address)? Today’s date is (CUR. DATE). The phone number I have for you is (PHONE NUM) And you are an authorized user on the (V, M, A, D) ending in (XXXX) and you are at least 18 years old and under the age of 70, is all of this information correct?)
Just for ordering today we will also include a FREE 30 day trial the Natural Cures Electronic Newsletter and Website so you can review it for a month absolutely FREE.
Downsell to 1 book:
I understand that cost is an issue for you, here’s what we can do: We can send you the Natural Cures book for just $9.95 to cover standard shipping and handling and we will get it right out to you so you can get started with it. Would you like to use Visa or MasterCard?
IF NO TO ALL REBUTTALS/IF ORDER DECLINES – READ BEFORE ENDING CALL
I’m sorry I was unable to send out/process your order today. BUT, for a free natural cures guide, go to www.altmedcommunity.com . Would you like me to spell that for you? (Pause)
Thank you for calling.
WRAP-UP
You should receive your package in 4-6 weeks/ 7 business days with Rush. Your total today is $________ and it will appear on your statement as Direct Power Marketing/Natural Cures. If you like the Newsletter and Website access and want to continue receiving it, in 30 days and every 30 days thereafter we will bill you the membership fee of just $9.95. If you don’t want the service after your 30 day FREE trial, simply call our customer support number, which is
1-800-975-8684. They can help you with any questions you may have. GO TO CLUBS
. Money Edge and EasySaver
ALL STATES (EXCEPT MD & IA)
DEBIT/CREDIT CARDS ONLY (NO ACH)
READ VERBATIM READ VERBATIM READ VERBATIM
Mr./Ms. [CUSTOMER NAME], as a thank you for your order today, you can get a FREE $25 Wal-Mart Gift Card and a FREE $25 Pre-Paid Gas Card with a 30 day trial from Money Edge and EasySaver. With Money Edge, you can save up to 30% when you shop online PLUSget cash back and special money saving coupons. You can also learn how to make extra money from home AND learn ways to access unclaimed cash from the government. ANDwith EasySaver, you can save up to 50% off brand name products, electronics, toys, and more! AND get up to 20% cash back on gift cards to places like Barnes & Noble, Target, Lowes, Olive Garden, TGI Friday’s and MORE!
You’ll have a FULL 30 days to try Money Edge and EasySaver for only $1.95 each! After the 30-day trial, unless you call to cancel, your benefits will continue and Money Edge will charge $16.95 a month and EasySaver will also charge $16.95 a month to the card you used today. You can call the toll free numbers in your kits to cancel at anytime with no further obligation AND still claim the $25 Wal-Mart Gift Card and the $25 Pre-Paid Gas Card just for trying the programs for 30 days. So, with your approval, I'll start your memberships to be billed under the terms I just described, and get your kits to you, OK?
(YOU MUST RECEIVE CLEAR ACCEPTANCE OR SALE IS NOT VALID - For example, YES, OKAY)
If the 2ndparagraph above describing the terms of the offer is read in its entirety and afterwards, rebuttals and/or question answering are required, you MUST conclude the rebuttals/answers with the following script (CLOSE STATEMENT) before continuing with the remainder of the script or sale is not valid:
“So let’s get you started under the terms I’ve described, Okay?”
Thank you, to confirm by electronic signature your authorization for Money Edge and EasySaver to charge their per month fees to the account you provided today, as described, until membership is cancelled, please enter the LAST 4 digits of your phone number on your telephone touch tone key pad-now!"
(MUST HEAR THE 4 TONES ENTERED BY THE CUSTOMER OR SALE IS NOT VALID) CLOSE:
Thank you! Your membership kits will arrive within two weeks
[If customer has not already been informed that this call is being taped, you must say at the start of the script: “All calls are taped for quality purposes”. If customer refuses to be taped, you must end the call.]
Savings2Go Inbound Script
Paragraph One – Introduction and Benefits:
As a form of saying thank you today, we’d like to send you four quarterly vouchers good for up to $40 in free gasoline along with a risk free 30-day trial membership in Savings2Go, from Stonebridge Benefit Services. Savings-2-Go offers discounts and instant rewards to help you save up to 50% at places like JCPenney, Sears, Home Depot, Starbucks, Red Lobster, Universal Studios, AMC Theatres and many more. You can even receive cash back when you shop online from more than 350 name brand merchants.
You can cancel your membership at anytime with no further obligation and the first $10 gas rebate voucher is yours just for trying the program. Now, after the FREE 30-day trial, unless you call to cancel using the toll-free number that is located with your membership documents, Stonebridge will automatically bill the fee of $12.95 each month to the credit card you’re using today. The first billing will take place in approximately 45 days. So with your approval, I’ll send your FREE 30-day trial along with your $40 in gas rebate vouchers, OK? (MUST GET DEFINITE ANSWER: Yes, Sure, Okay)OK, your membership package will arrive in 7-10 days. Now to confirm your approval to be billed under the terms I just described, go ahead and repeat back the last four digits of your credit card. (MUST GET THE FOUR DIGITS) To confirm your authorization to bill your account each month like I just described, please say “I agree” or press any key on your touchtone phone.
LeisurePlus
NOW, <First Name>, as a form of saying thank you today, we’d also like to send you a $25 dining certificate, along with a 30-day free trial membership in LeisurePlus from Stonebridge Benefit Services. With LeisurePlus, you and your family can enjoy terrific savings on restaurants, hotels and vacation packages. You also receive discounts on airfare and gas and even if you’re not traveling, save on the high cost of gas with discounted gas cards. Discounts are subject to availability and other limitations apply. (See Terms & Conditions if asked.)
After your 30-day free trial, unless you call to cancel, Stonebridge will automatically bill the membership fee of $12.95 per month to the account you just used. The first billing will occur in about 45 days.
However, you can cancel at any time with no further obligation by calling the toll-free number in your kit, but the $25 dining certificate is yours to keep, just for trying LeisurePlus. So with your approval, I’ll send your trial membership and dining certificate OK? (Must get clear approval to continue – Yes, Sure, Okay, Sounds Great.)Your membership package will arrive in 7-10 days.And to confirm your agreement to bill your account, please read the last four digits of your credit card number. (Must get the four digits)To confirm your authorization to bill your account each month, please press any key on your touchtone keypad.
IB USPATRIOTCARD & LIBERTYFUNPASS
READ VERBATIM READ VERBATIM READ VERBATIM READ VERBATIM
Lead in options (must read one).... Put some emotion into these leads. Show your passion for the troops!
This is my favorite part of the call (start verbatim read)
I know you were not interested in those programs, however I ask you to hear me out on this one. I think you will appreciate it as much as I do (start verbatim read)
Now, (Customer name) as a special bonus today, you can claim a $25 Wal-Mart Gift Card with a 14 day trial from U.S Patriot Card and Liberty Fun Pass. The best part of all is that you can feel great about trying these programs because with each civilian participant we will match it with a FREE Veteran’s Advantage membership to a member of the US Military, as well as give money to help servicemen and women who have been traumatized in combat.
With these programs you can save on things like Delta Airlines, and stores like Target.com, Dell Computers, and Omaha steaks. And you can save thousands of dollars on Cruise lines like Carnival, Resorts like Club Med, Theme Parks like Disney and Universal and Rental Car companies like Hertz and Avis and so much more! Now this will allow our soldiers to receive these same special savings when returning home from overseas. But we can’t send them these benefits without your help.
You’ll have 14 days to try US Patriot Card for $1.95 and Liberty Fun Pass for $1.97 to start saving. Unless you call to cancel, your benefits will continue and US Patriot Card will charge $19.95 a month and Liberty Fun Pass will charge $19.97 at the end of the trial, and then about every 30 days thereafter to the account you use today. And remember the $25 Wal-mart Gift card is yours to claim as a member just for trying the programs okay?
BILLING CONFIRMATION (YOU MUST RECEIVE CLEAR ACCEPTANCE - For example, YES, OKAY)
ALL:
Thank you! Now to confirm by electronic signature for US Patriot Card and Liberty Fun Pass to charge the account you provided today as described, until cancelled, please enter the last 4 digits of your phone number using your telephone's keypad. You can do that now. (Customer must input the last four digits.)
Thank you! While your welcome packet goes in the mail, if you give me your email address we’ll also send you an online welcome kit so you can start using your benefits right away and receive additional special offers by e-mail— Do you have an email address you can share today? Call us with any questions or cancel at anytime by calling US Patriot Card at 877-822-6682 and Liberty Fun Pass at 877-537-3867. Those numbers are also in your membership kit and will appear on your credit card statement as US Patriot Card and Liberty Fun Pass. Thank you, again!
AIG
CUSTOMER SERVICE EXIT SCRIPT
Thank you for your call, I have great news for you, my records indicate you are eligible for a $15.00 gas rebate from National Union, an AIG member company just for listening to an offer about Hospital Accident Insurance coverage. No matter what you decide after listening to the offer, the Gas Rebate is yours to keep. Ok?
(If agreed)
Great! If you agree, an agent from National Union will call you back to tell you about the coverage A licensed representative from National Union will call you back to review the program, enrollment procedure and explain the coverage. No matter what you decide, the $15 Gas Rebate is yours to keep. In case you decide to enroll in the program, we will provide National Union with the billing account information you just provided. Is that okay?
4/13/2009
Thanks for calling Natural Cures Free Offer and your first name please? Fantastic how are you doing today? Great!!! Now today you are going to receive Kevin’s hardcover, New York Times bestseller for free that lists more than 100 natural cures and remedies. Is this book going benefit your personal Lifestyle or a loved one?? I see. Well as I am sure as you already know. Kevin is one of the most popular authors due to his revealing information that normally is deprived from our everyday lifestyles. Due to the fact that our government and pharmacies work together to benefit from you’re“LIFE LONG AILMENTS!!!” This can sometimes be remedied with something as simple as an orange peel. The reason why we are giving the book away is so that we can gain your respect as a reader and there for purchase more publications by Kevin which reveals more things that are deprived from your everyday lifestyle. I’m sure you’re going to love it! What address would you like us to deliver too? Last name?, Telephone #?, and email address? Thank you.
Now since you’re one of the first 500 callers in your area, you can take advantage of either one of our special offers. You can receive your free Natural Cures Book in 7 business days for only $14.95, or you can receive both his original book Natural Cures, in addition to his bestselling book “More Natural Cures Revealed” to help maintain a healthier Lifestyle, in only 7 business days for only $19.95. Which offer do you prefer?
Obtain cc information and verify! Get yes’ with verification. V/M/A/D
For quality assurance purposes the remaining portion of this call will be recorded and I am speaking with (customers full name) and we have your account billing address as (read complete address)? Today’s date is (CUR. DATE). The phone number I have for you is (PHONE NUM) And you are an authorized user on the (V, M, A, D) ending in (XXXX) and you are at least 18 years old and under the age of 70, is all of this information correct?)
Just for ordering today we will also include a FREE 30 day trial the Natural Cures Electronic Newsletter and Website so you can review it for a month absolutely FREE.
Downsell to 1 book:
I understand that cost is an issue for you, here’s what we can do: We can send you the Natural Cures book for just $9.95 to cover standard shipping and handling and we will get it right out to you so you can get started with it. Would you like to use Visa or MasterCard?
IF NO TO ALL REBUTTALS/IF ORDER DECLINES – READ BEFORE ENDING CALL
I’m sorry I was unable to send out/process your order today. BUT, for a free natural cures guide, go to www.altmedcommunity.com . Would you like me to spell that for you? (Pause)
Thank you for calling.
WRAP-UP
You should receive your package in 4-6 weeks/ 7 business days with Rush. Your total today is $________ and it will appear on your statement as Direct Power Marketing/Natural Cures. If you like the Newsletter and Website access and want to continue receiving it, in 30 days and every 30 days thereafter we will bill you the membership fee of just $9.95. If you don’t want the service after your 30 day FREE trial, simply call our customer support number, which is
1-800-975-8684. They can help you with any questions you may have. GO TO CLUBS
. Money Edge and EasySaver
ALL STATES (EXCEPT MD & IA)
DEBIT/CREDIT CARDS ONLY (NO ACH)
READ VERBATIM READ VERBATIM READ VERBATIM
Mr./Ms. [CUSTOMER NAME], as a thank you for your order today, you can get a FREE $25 Wal-Mart Gift Card and a FREE $25 Pre-Paid Gas Card with a 30 day trial from Money Edge and EasySaver. With Money Edge, you can save up to 30% when you shop online PLUSget cash back and special money saving coupons. You can also learn how to make extra money from home AND learn ways to access unclaimed cash from the government. ANDwith EasySaver, you can save up to 50% off brand name products, electronics, toys, and more! AND get up to 20% cash back on gift cards to places like Barnes & Noble, Target, Lowes, Olive Garden, TGI Friday’s and MORE!
You’ll have a FULL 30 days to try Money Edge and EasySaver for only $1.95 each! After the 30-day trial, unless you call to cancel, your benefits will continue and Money Edge will charge $16.95 a month and EasySaver will also charge $16.95 a month to the card you used today. You can call the toll free numbers in your kits to cancel at anytime with no further obligation AND still claim the $25 Wal-Mart Gift Card and the $25 Pre-Paid Gas Card just for trying the programs for 30 days. So, with your approval, I'll start your memberships to be billed under the terms I just described, and get your kits to you, OK?
(YOU MUST RECEIVE CLEAR ACCEPTANCE OR SALE IS NOT VALID - For example, YES, OKAY)
If the 2ndparagraph above describing the terms of the offer is read in its entirety and afterwards, rebuttals and/or question answering are required, you MUST conclude the rebuttals/answers with the following script (CLOSE STATEMENT) before continuing with the remainder of the script or sale is not valid:
“So let’s get you started under the terms I’ve described, Okay?”
Thank you, to confirm by electronic signature your authorization for Money Edge and EasySaver to charge their per month fees to the account you provided today, as described, until membership is cancelled, please enter the LAST 4 digits of your phone number on your telephone touch tone key pad-now!"
(MUST HEAR THE 4 TONES ENTERED BY THE CUSTOMER OR SALE IS NOT VALID) CLOSE:
Thank you! Your membership kits will arrive within two weeks
[If customer has not already been informed that this call is being taped, you must say at the start of the script: “All calls are taped for quality purposes”. If customer refuses to be taped, you must end the call.]
Savings2Go Inbound Script
Paragraph One – Introduction and Benefits:
As a form of saying thank you today, we’d like to send you four quarterly vouchers good for up to $40 in free gasoline along with a risk free 30-day trial membership in Savings2Go, from Stonebridge Benefit Services. Savings-2-Go offers discounts and instant rewards to help you save up to 50% at places like JCPenney, Sears, Home Depot, Starbucks, Red Lobster, Universal Studios, AMC Theatres and many more. You can even receive cash back when you shop online from more than 350 name brand merchants.
You can cancel your membership at anytime with no further obligation and the first $10 gas rebate voucher is yours just for trying the program. Now, after the FREE 30-day trial, unless you call to cancel using the toll-free number that is located with your membership documents, Stonebridge will automatically bill the fee of $12.95 each month to the credit card you’re using today. The first billing will take place in approximately 45 days. So with your approval, I’ll send your FREE 30-day trial along with your $40 in gas rebate vouchers, OK? (MUST GET DEFINITE ANSWER: Yes, Sure, Okay)OK, your membership package will arrive in 7-10 days. Now to confirm your approval to be billed under the terms I just described, go ahead and repeat back the last four digits of your credit card. (MUST GET THE FOUR DIGITS) To confirm your authorization to bill your account each month like I just described, please say “I agree” or press any key on your touchtone phone.
LeisurePlus
NOW, <First Name>, as a form of saying thank you today, we’d also like to send you a $25 dining certificate, along with a 30-day free trial membership in LeisurePlus from Stonebridge Benefit Services. With LeisurePlus, you and your family can enjoy terrific savings on restaurants, hotels and vacation packages. You also receive discounts on airfare and gas and even if you’re not traveling, save on the high cost of gas with discounted gas cards. Discounts are subject to availability and other limitations apply. (See Terms & Conditions if asked.)
After your 30-day free trial, unless you call to cancel, Stonebridge will automatically bill the membership fee of $12.95 per month to the account you just used. The first billing will occur in about 45 days.
However, you can cancel at any time with no further obligation by calling the toll-free number in your kit, but the $25 dining certificate is yours to keep, just for trying LeisurePlus. So with your approval, I’ll send your trial membership and dining certificate OK? (Must get clear approval to continue – Yes, Sure, Okay, Sounds Great.)Your membership package will arrive in 7-10 days.And to confirm your agreement to bill your account, please read the last four digits of your credit card number. (Must get the four digits)To confirm your authorization to bill your account each month, please press any key on your touchtone keypad.
IB USPATRIOTCARD & LIBERTYFUNPASS
READ VERBATIM READ VERBATIM READ VERBATIM READ VERBATIM
Lead in options (must read one).... Put some emotion into these leads. Show your passion for the troops!
This is my favorite part of the call (start verbatim read)
I know you were not interested in those programs, however I ask you to hear me out on this one. I think you will appreciate it as much as I do (start verbatim read)
Now, (Customer name) as a special bonus today, you can claim a $25 Wal-Mart Gift Card with a 14 day trial from U.S Patriot Card and Liberty Fun Pass. The best part of all is that you can feel great about trying these programs because with each civilian participant we will match it with a FREE Veteran’s Advantage membership to a member of the US Military, as well as give money to help servicemen and women who have been traumatized in combat.
With these programs you can save on things like Delta Airlines, and stores like Target.com, Dell Computers, and Omaha steaks. And you can save thousands of dollars on Cruise lines like Carnival, Resorts like Club Med, Theme Parks like Disney and Universal and Rental Car companies like Hertz and Avis and so much more! Now this will allow our soldiers to receive these same special savings when returning home from overseas. But we can’t send them these benefits without your help.
You’ll have 14 days to try US Patriot Card for $1.95 and Liberty Fun Pass for $1.97 to start saving. Unless you call to cancel, your benefits will continue and US Patriot Card will charge $19.95 a month and Liberty Fun Pass will charge $19.97 at the end of the trial, and then about every 30 days thereafter to the account you use today. And remember the $25 Wal-mart Gift card is yours to claim as a member just for trying the programs okay?
BILLING CONFIRMATION (YOU MUST RECEIVE CLEAR ACCEPTANCE - For example, YES, OKAY)
ALL:
Thank you! Now to confirm by electronic signature for US Patriot Card and Liberty Fun Pass to charge the account you provided today as described, until cancelled, please enter the last 4 digits of your phone number using your telephone's keypad. You can do that now. (Customer must input the last four digits.)
Thank you! While your welcome packet goes in the mail, if you give me your email address we’ll also send you an online welcome kit so you can start using your benefits right away and receive additional special offers by e-mail— Do you have an email address you can share today? Call us with any questions or cancel at anytime by calling US Patriot Card at 877-822-6682 and Liberty Fun Pass at 877-537-3867. Those numbers are also in your membership kit and will appear on your credit card statement as US Patriot Card and Liberty Fun Pass. Thank you, again!
AIG
CUSTOMER SERVICE EXIT SCRIPT
Thank you for your call, I have great news for you, my records indicate you are eligible for a $15.00 gas rebate from National Union, an AIG member company just for listening to an offer about Hospital Accident Insurance coverage. No matter what you decide after listening to the offer, the Gas Rebate is yours to keep. Ok?
(If agreed)
Great! If you agree, an agent from National Union will call you back to tell you about the coverage A licensed representative from National Union will call you back to review the program, enrollment procedure and explain the coverage. No matter what you decide, the $15 Gas Rebate is yours to keep. In case you decide to enroll in the program, we will provide National Union with the billing account information you just provided. Is that okay?